Shipping Policy
Last updated: January 1, 2024
Free Shipping
On all orders over $50 within the continental United States.
Processing Time
Orders are processed within 1-2 business days.
Delivery Time
Standard shipping takes 3-7 business days.
Shipping Areas
We currently ship to all 50 US states.
Shipping Rates
We offer the following shipping options for orders within the United States:
- Standard Shipping (3-7 business days): $9.99 or FREE on orders over $50
- Express Shipping (2-3 business days): $14.99
- Next Day Shipping (1 business day): $24.99
Order Processing
All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed after 2:00 PM EST will be processed the following business day. You will receive a shipping confirmation email with tracking information once your order has been shipped.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number. You can use this tracking number to monitor your package's progress on the carrier's website.
Shipping Restrictions
At this time, we only ship to addresses within the United States. We are unable to ship to P.O. boxes for orders containing heavy items such as dumbbells or kettlebells. International shipping is not currently available but may be offered in the future.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer service team immediately at support@fitgear.com or call +1 (662) 989-3361. We will work with the carrier to resolve the issue and ensure you receive your order.
Contact Us
If you have any questions about our shipping policy, please contact us:
- Email: support@fitgear.com
- Phone: +1 (662) 989-3361
- Address: 212 N. 2nd St. STE 100, Richmond, KY 40475